Contents

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping it the Store
§ 5 Payments
§ 6 Order completion
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal information
§ 11 Disclaimers
§ 12 Provisions for Buyers who are not Consumers
Attachment Model withdrawal form

§ 1 Definitions

• Working days – days from Monday to Friday except for public holidays.
• Account – a free-of-charge function of the Store (service provided electronically), regulated by separate regulations, thanks to which the Buyer can set up his individual Account in the Store.
• Consumer – a Consumer within the meaning of the Civil Code.
• Buyer - any entity buying from the Store.
• Regulations – these regulations.
• Store - 4clinic online store at https://4clinic.com
• Seller - DERMATRADE LIMITED LIABILITY COMPANY with its registered office at 12 Michałowicza Street, 43-300 Bielsko-Biała, Poland, entered in the National Court Register - Register of Entrepreneurs by the REJONIC COURT IN BIELSKO-BIAŁA, VIII ECONOMIC DEPARTMENT OF THE NATIONAL REGISTER, under KRS no. 0000747089, NIP no. 5472206898, REGON no. 381231840, share capital: PLN 10,500.00

§ 2 Contact with the Seller

1. Postal address: ul. Londzina 106, 43-300 Bielsko-Biała, Poland
2. E-mail address: shop@4clinic.com
3. Telefon: +48 579 777 213
4. Address to return the goods (in case of withdrawal from the contract): ul. Londzina 106, 43-300 Bielsko-Biała, Poland
5. Address for sending the advertised goods: ul. Londzina 106, 43-300 Bielsko-Biała, Poland

§ 3 Technical requirements

1. For the proper functioning of the Store you need:
   • A device with access to the Internet
   • A web browser that supports JavaScript and cookies.
2. For placing an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account and a contact phone are necessary.

§ 4 Shopping it the Store

1. Products in the store are intended for use by professionals. The buyer, deciding to purchase, declares that he is a doctor or cosmetologist trained in aesthetic medicine.
2. The prices of goods shown in the Store are the total prices for the goods, including VAT.
3. The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the cost of delivery of the goods.
4. The goods selected for purchase should be added to the shopping cart in the Store.
5. The Buyer then selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and provides the data necessary to complete the placed order.
6. The order is placed when the Buyer confirms its contents and accepts the Terms and Conditions.
7. The contract of sale between the Seller and the Customer is concluded when an e-mail message is generated by the Seller's system confirming the placement of the order.
8. Placing an order is the same as concluding a contract of sale between the Buyer and the Seller.
9. The Seller will provide the Consumer with confirmation of the conclusion of the contract of sale on a durable medium no later than at the time of delivery of the goods.
10. The Buyer may make purchases in the store using a registered customer account or without prior registration.
11. It is allowed to temporarily suspend the activity of the Online Store for the purpose of performing modernization, maintenance and development works.
12. The Online Store reserves the right to change prices of goods in the Store, introduce new ones for sale, carry out and cancel promotional actions, or make changes to them in accordance with the provisions of the Civil Code and other applicable laws, while such changes do not affect the rights of persons who have concluded Sales Agreements for Products offered by the Online Store before the aforementioned changes were made, or the rights of persons entitled to use a given promotion, in accordance with its rules and during its duration.

§ 5 Payments

1. You can pay for the order you have placed:
   
   • Via the Stripe payment platform
   • Traditional transfer to the seller's bank account
     • Euro
       ING PLxx xxxx xxxx xxxx xxxx xxxx xxxx
       SWIFT / BIC: INGPLPW
2. If the buyer chooses payment in advance, the order must be paid within two working days of placing the order.
3. When purchasing in the shop, the buyer accepts the use of electronic invoices by the seller. The buyer has the right to cancel its acceptance.

§ 6 Order completion

1. The seller is obliged to deliver the goods without defects.
2. The period of validity of the contract is indicated in the shop.
3. If the buyer has chosen to pay in advance for the order, the seller will proceed with the order after payment.
4. In the situation where the Buyer has purchased goods with different delivery times within one order, the order will be processed within the time period appropriate for the goods with the longest time.
5. Goods purchased in the shop are delivered depending on the delivery method chosen by the buyer:
   • Shipping by courier (the seller reserves that he is not responsible for delays in delivery caused by the courier company).
   • Personal collection
6. Orders can be placed electronically 24 hours a day, all year round. Orders placed on Saturdays, Sundays and public holidays will be processed from the morning of the next working day.
7. If it is not possible to process part of the order, the online shop can offer the customer:
   • Cancellation of the entire order (if the customer chooses this option, the online shop will be exempted from the obligation to process the order);
   • Cancellation of the order in the part where implementation is not possible within the specified time (if the customer chooses this option, the order will be partially completed, while the shop will be released from the obligation to implement it in the remaining part);
   • Execution of a replacement service that will be confirmed with the customer. The order based on the replacement benefit will be considered final once approved by the customer;
   • Splitting the order and setting a new deadline for that part of the order, the implementation of which is not possible within the original deadline (if the customer chooses this option, the shipment of the products constituting the order will be made in several separate shipments, and the customer will not incur additional costs associated with splitting the order into several shipments).
   • In the event that the ordered product does not exist in the Online Shop or the Customer's order cannot be processed for other reasons, the Online Shop will inform the Customer by sending information to the e-mail address provided during registration or by telephone within 3 days from the date of conclusion of the purchase contract.
8. If payment for an order item that could not be completed in whole or in part has been made in advance, the Online Shop will refund the amount paid (or the difference) to the Customer within 14 (fourteen) days of sending the information. In justified cases, it is also permitted for the settlement between the Seller and the Customer to take place by means of payments made to the Seller's or Customer's bank account.
9. If the customer provides incorrect or inaccurate information, in particular an incorrect or inaccurate address, the store is not responsible for the failure to provide or delay in delivery of the Order item. In the event of an agreement between the Seller and the Customer to resend the Product by the Seller.

§ 7 Right of withdrawal

1. The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
2. The term to withdraw from the contract expires after 14 days from the date:
   • On which the Consumer came into possession of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
   • On which the Consumer has taken possession of the last of the goods, or on which a third party other than the carrier and indicated by the Consumer has taken possession of the last of the goods in the case of a contract that requires the transfer of ownership of multiple items that are delivered separately.
3. In order for the Consumer to exercise his right of withdrawal, he must inform the Seller, using the data provided in § 2 of the Terms and Conditions, of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or information transmitted by e-mail).
4. The consumer may use the model withdrawal form located at the end of the Terms and Conditions, but it is not mandatory.
5. In order to comply with the deadline for withdrawal, it is sufficient that the Consumer sends information on the exercise of his right of withdrawal before the expiry of the deadline for withdrawal.
   
   EFFECTS OF WITHDRAWAL
6. In the event of withdrawal from the concluded contract, the Seller shall return to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
7. The Seller will return the payment using the same means of payment that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in any case the Consumer will not incur any fees in connection with the return.
8. Refund of payment for the goods, is made after the shipment is returned and inspected by the Seller.
9. The Seller asks to return the goods to the address: 106 Londzina Street, 43-300 Bielsko-Biała immediately, and in any case no later than 14 days from the day on which the Consumer informed the Seller about withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiration of the 14-day period.
10. The Consumer shall bear the direct costs of returning the goods.
11. The Consumer is liable only for the diminution in the value of the goods resulting from the use of the goods in a manner other than necessary to ascertain the nature, characteristics and functioning of the goods.
12. If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The estimated amount of these costs the Consumer will be informed by the Seller in the description of the goods in the Store or when placing the order.

§ 8 Exceptions to the right of withdrawal

1. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in relation to the contract:
   • In which the subject of the performance is a non-refabricated thing, produced according to the Consumer's specifications or serving to meet his individualized needs.
   • In which the subject of performance is an item subject to rapid deterioration or having a short shelf life and an OUTLET tab
   • In which the subject of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygienic reasons, if the package has been opened after delivery.
   • In which the subject of the performance are things that after delivery, due to their nature, become inseparable from other things.
   • In which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery.
   • On the supply of newspapers, periodicals or magazines, except for a subscription contract.
   • In which the product is part of a package (only the entire package and not individual items may be returned).

§ 9 Complaints

1. In case of shortage or damage in the shipment, the Buyer has the opportunity to report such a situation within 7 days of receipt of the order.
2. If the goods are defective, the Buyer has the opportunity to complain about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, if the guarantee was granted.
3. Using the warranty, the Buyer may, under the terms and within the time limits specified in the Civil Code:
   • Make a statement on price reduction
   • In the case of a material defect - make a statement on withdrawal from the contract
   • Demand replacement of the item with a defect-free one
   • Demand removal of the defect
4. The Seller asks you to submit complaints on the basis of warranty to the postal or electronic address indicated in § 2 of the Regulations.
5. If it turns out that in order to consider the complaint it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of a Consumer at the expense of the Seller, to the address ul. Londzina 106, 43-300 Bielsko-Biała, Poland.
6. If the goods are additionally covered by a warranty, information about it, as well as its conditions, is available in the product description in the Store.
7. Complaints about the operation of the Store should be sent to the e-mail address specified in § 2 of the Regulations.
8. The Seller will consider the complaint within 14 days.
9. In order to facilitate the processing of the complaint, the Seller recommends that the Consumer's complaint notification include the following information:
   • name and surname or name of the Consumer or Entrepreneur
   • the name of the Product;
   • date of purchase of the Product;
   • Order number;
   • detailed description of the Product defect;
   • the moment the Product defect occurred,
   • contact information;
   • photographs or recordings of the Product, together with a visible batch number;
   while the requirements given above are only in the form of a recommendation and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.
10. When it is necessary to assess the existence of a defect in the Product at the same time as filing a defect report, the claimed Product should be delivered to the Seller's office at the mailing address
11. The Consumer will be informed by the Seller about the method of processing the complaint within 14 days counted from the date of receipt by the Seller of information about the complaint. The Consumer or Entrepreneur on Consumer Rights shall be informed about the processing of the complaint notification by e-mail, telephone or in writing.

§ 10 Personal information

1. The administrator of the personal data provided by the Buyer while using the Store is the Seller.
2. Buyer's personal data is processed on the basis of the contract and for the purpose of its implementation, in accordance with the principles set forth in the General Regulation of the European Parliament and of the Council (EU) on data protection (RODO). Detailed information on the processing of data by the Seller is contained in the privacy policy posted on the Store.

§ 11 Disclaimers

1. It is prohibited for the Buyer to provide unlawful content.
2. The Store's website does not constitute an offer within the meaning of the Civil Code, but an invitation to make offers. By ordering goods, the Customer makes an offer to conclude a contract. After placing an order, the Customer will immediately receive an automatically generated message to the e-mail address provided, confirming receipt of the order by the Store. The conclusion of the contract of sale occurs with the receipt of an e-mail message from the Store informing that the order has been accepted for processing. This message is equivalent to the Seller's acceptance of the offer made by the Customer
3. Each time an order confirmation e-mail is received from the store constitutes a separate contract of sale. The contract is concluded for the time and for the purpose of fulfilling the order.
4. Contracts concluded on the basis of these Regulations are concluded in the Polish language.
5. None of the provisions of these Regulations does not exclude or in any way limit the rights of the Consumer under the law.

§ 12 Provisions for Buyers who are not Consumers

1. The right of withdrawal from a contract concluded at a distance does not apply to an entity other than a Consumer.
2. Any liability of the Seller to a Buyer who is not a Consumer is excluded.
3. In the case of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court having jurisdiction over the registered office of the Seller.